Chasefive Wins "Most Innovative Marketing Management Consultancy 2025" at the Australian Enterprise Awards

The modern marketing landscape is rich with data. Teams can track campaign clicks, bounce rates, and email opens with precision; yet business leaders still question whether marketing truly drives growth. This disconnect often stems from a gap between production-level KPIs, granular measures used by marketing teams, and business leadership metrics, which focus on strategy, commercial outcomes, and long-term impact. The Leadership Challenge: Relevancy in Marketing KPIs Problems arise when senior leadership misinterprets or undervalues marketing KPIs . Executives often want to see how marketing contributes to strategic goals, but when presented with overly granular metrics, they disengage. Misalignment of Metric Relevance Leadership Focus: The C-suite prioritizes impact metrics such as customer lifetime value, market share growth, or marketing ROI. Marketer Focus: Teams look at tactical measures like CPC, bounce rates, and engagement. The Result: When operational data is given to executives expecting strategic insight, clarity is lost. CPC means little to a CFO concerned with revenue growth. Lack of Trust and Strategic Disconnect Mistrust at the Top: Studies show that nearly 80% of CEOs lack trust in their marketing departments. Much of this distrust comes from poor alignment in metrics. Structural Failures: If strategic goals are not translated into meaningful KPIs, marketing execution becomes scattered. Resource Misallocation: Marketers waste an average of 26% of budgets on ineffective channels when metrics fail to reflect business priorities. The FAPI Marketing Framework stresses tailored reporting, ensuring that each stakeholder, whether CEO, manager, or executive, receives metrics aligned with their role and level of decision-making.  Management vs. Production Metrics: A Dual-Lane View To clarify this divide, the FAPI Framework illustrates how management-level metrics differ from production-level metrics and why both are essential.

In modern marketing, creativity and performance often seem at odds — one thrives on freedom, the other demands structure. Yet within the FAPI Marketing Framework , these two forces are intentionally designed to coexist. The Plan Master — the central leadership role in FAPI — is responsible for integrating creativity and innovation within a structured, data-driven system. This means ensuring that imaginative thinking is encouraged, but also anchored to commercial and strategic outcomes. In practice, the Production Executives (the creative and technical professionals who execute campaigns) must receive a clear and structured creative brief that defines the strategic intent, boundaries, and success metrics for their work. In FAPI terms, creativity doesn’t operate in chaos — it flourishes within a defined frame.

Modern marketing teams sit on a mountain of data, yet turning that data into meaningful decisions remains a challenge. The FAPI Marketing Framework™ offers a clear path: move step by step from operational reporting to strategic prescriptive insights. The diagram below illustrates this progression, showing how marketing intelligence evolves in both complexity and value . The two axes of marketing intelligence The diagram is built on two dimensions: Vertical axis – Human vs. Automation: At the base, processes like reporting are automated and mechanical. As you climb, the need for human interpretation and judgment grows. Horizontal axis – Marketing Value: On the left, activities deliver limited business value by describing the past. Moving right, value increases as insights guide real-time actions and future strategy. Together, these axes show how marketing analysis matures from descriptive outputs to strategic decision-making tools .

In modern marketing, data is everywhere. But without structure and purpose, data is just noise. The real value comes when data is prepared in a way that makes it actionable, contextual, and aligned with responsibilities . As part of the Insights Module in the FAPI Marketing Framework , preparing marketing data for decision making ensures that teams move beyond collection and reporting, and instead focus on clarity, consistency, and meaning. Why data preparation matters. ensuring reliability and integrity The primary goal of marketing data preparation (covered in the Data Acquisition component of the Insights Module) is to ensure the marketing team has access to the right data, organized and ready for analysis. This is a critical leadership responsibility. Within the FAPI Marketing Framework, this responsibility falls to the Plan Master, who must establish benchmarks and key performance indicators (KPIs) and clearly explain their purpose before execution begins. Getting this right avoids costly misalignment. When teams rely on inaccurate or poorly defined data, they risk making the wrong decisions and allocating resources inefficiently.

The FAPI Marketing Framework defines a clear hierarchy of terms, particularly regarding the relationship between the user journey, campaigns, and activities, ensuring a structured approach from strategic planning to tactical execution. This hierarchy is crucial for maintaining alignment between marketing efforts and overarching business strategy. 1. User Journey (Phases) The user journey (also called the user lifecycle) is the end-to-end path a person follows as they discover a product, service, or brand. It’s a foundational concept in the Architecture Module. Each company defines where the journey starts and ends, which affects how activities are built and monitored across the experience. Common phases used are: Awareness (or Reach): Getting the brand noticed. Validation (or Engage): Users validate claims and develop curiosity. Consideration: Users seek detailed information and explanations. Intent (or Engage): Users are motivated to take action. Commitment (or Conversion): Users make a purchase or tangible investment. Activation & Growth (or Nurture): Retain customers, drive repeat business, and increase lifetime 2. Campaigns Campaigns represent coordinated activities centred around a single concept and theme to form an integrated marketing communication. They sit within the user journey phases. In the FAPI Marketing Framework, "primary campaigns" are considered strategic and are defined in the Frame Module, making them mission-critical, non-negotiable, and long-term. Examples include Black Friday or Christmas campaigns for an e-commerce business, which are crucial for a large percentage of revenue. A campaign delivers a message created to communicate with potential customers at each phase of the customer journey. Production teams and agencies do not create these strategic campaigns; they receive campaign briefs from the strategic marketing leadership team . Campaigns are conceived at the strategy level, and a campaign conceived wrongly at this stage cannot be redeemed later.